Terms & Conditions

1. THE AGREEMENT

All sales by GRAND RAPIDS CHAIR COMPANY or its affiliates (the ‘‘Seller’’) shall be governed by the following terms and conditions of sale. The agreement between Seller and Buyer with respect to the sale of Goods described in the Seller’s quote (the ‘‘Goods’’) shall consist only of the terms appearing herein and in the Seller’s quote or proposal and any attachments, exhibits and supplements (together, the ‘‘Contract’’) together with any terms mutually agreed to in writing hereafter by Seller and Buyer. These terms and conditions of sale prevail over any of Buyer’s general terms and conditions of purchase regardless whether or when Buyer has submitted its purchase order or such terms. Buyer’s issuance of a purchase order constitutes its acknowledgment that Seller’s quote is the first document exchanged, containing the essential elements of, and therefore constitutes an offer. Seller objects to and shall not otherwise be bound by any additional or different terms, whether printed or otherwise, in Buyer’s purchase order or in any other communication from Buyer to Seller. The Contract shall be for the bene􀈴t of Seller and Buyer and not for the bene􀈴t of any other person. The Contract and these terms comprise the entire agreement between the parties, and supersede all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral. No statements, recommendations, or assistance by either party has been relied upon by either party or shall constitute a waiver by either party of the provisions hereof. Notwithstanding anything herein to the contrary, if a written Contract signed by both parties is in existence covering the sale of the Goods covered hereby, the terms and conditions of said Contract shall prevail to the extent they are inconsistent with these terms.

 

2. NO IMPLIED ACCEPTANCE

Notwithstanding any contrary provision in Buyer’s purchase order, no action by Seller such as delivery of Goods, the rendering of services or the commencement of work on Goods to be specially manufactured for Buyer, will be deemed an acceptance by Seller of any purchase order from Buyer with terms in addition to or different than those contained in this Contract.

 

3. TERMINATION OR MODIFICATION

In addition to any remedies that may be provided under these terms, Seller may terminate the Contract with immediate effect upon written notice to Buyer, if Buyer: (i) fails to pay any amount when due under the Contract; (ii) has not otherwise performed or complied with any of these terms, in whole or in part; or (iii) becomes insolvent, files a petition for bankruptcy or commences or has commenced against it proceedings relating to bankruptcy, receivership, reorganization or assignment for the bene􀈴t of creditors. The Contract may be modified only upon Seller’s written consent. If all or part of the Contract is terminated, in the absence of a written agreement with Seller to the contrary, Buyer shall pay a termination charge equal to expenses and costs incurred by Seller in the production of the Goods to the date such termination is accepted by Seller, including work in process, raw materials not usable by Seller for other purposes, and reimbursement for any commitments to third parties made in order to satisfy Buyer’s requirements, plus a reasonable pro􀈴t. In addition, any Goods completed on or prior to Seller’s acceptance of such termination shall be accepted and paid for in full by Buyer.

 

4. TERMS OF PAYMENT

Payment terms are determined on an individual company basis. Payments shall be made to Seller at the address specified in the invoice. Pro rata payments shall become due as shipments are made. If any shipment is delayed by Seller at the request of Buyer, payment shall become due on the date when Seller is prepared to make shipment. Prices are F.O.B. Seller’s shipping point unless otherwise stated in the Contract. Product orders for non-standard items, and orders that exceed normal credit limits require 50% down payments with the order. When any payment is not paid on or before its due date, Buyer agrees to pay a late charge on the sum outstanding, from the due date for receipt of payment to the actual date of receipt of payment, at a rate of one and one half percent (1.5%) per month on the unpaid balance. If a payment is not paid on or before its due date, Buyer agrees that Seller may also cease performance under any and all of Buyer’s purchase orders whether or not related to the late payment. Whenever, in the judgment of Seller, the financial condition of the Buyer does not justify the continuation of production or shipment on the specified terms of payment, the Seller may require full or partial payment in advance. Buyer hereby grants to Seller a security interest in all tools, molds, and dies and other property of Buyer which come into the possession of Seller, as security for all sums owing from Buyer to Seller from time to time. Buyer hereby authorizes Seller to 􀈴le such financing statements with respect to such property as Seller shall deem appropriate and Buyer shall take whatever other actions are requested by Seller to perfect and continue Seller’s security interest in such property.

 

5. DELIVERY

Delivery dates are not guaranteed but are estimated on the basis of immediate receipt by Seller of all information to be furnished by Buyer, and all shipments are subject to Seller’s production schedule. Seller shall in good faith endeavor to meet estimated delivery dates. Seller shall not be responsible for claims for error in quantity, weight or number not made within ten (10) days after Buyer’s receipt of Goods. Seller will not be liable for any delay in performance of this Contract or delivery of Goods when the delay is caused directly or indirectly by fire, flood, explosion, accident, riot, disease pandemics, acts of God, war, governmental interference, embargo, strikes or other labor difficulties, shortage of labor, fuel, power, materials or supplies, transportation delays, failure of tooling or the repair, maintenance or rehabilitation of the tooling, or any other cause or causes whatsoever beyond its control. In the event Seller is delayed in performance by Buyer or at Buyer’s request, Buyer will be responsible for any resulting increase in cost, including handling, insurance and storage charges, and Seller may invoice Goods ready for shipment with payment to be made in accordance with the payment schedule as if the Goods had been shipped. In the event delay is caused by Buyer’s failure to furnish information necessary for Seller’s performance, Seller may extend the shipment date for a reasonable time in proportion to the period of Buyer’s delay.

 

6. INSTALLMENT DELIVERIES AS SEPARATE SALES

Each installment of Goods to be delivered pursuant to this Contract is to be considered as a separate sale and Buyer shall be liable to pay the agreed price for each such installment without regard to any failure to deliver other installments, and Seller’s breach or default in the delivery of any installment shall not give Buyer the right to refuse to receive any other installments.

 

7. TITLE AND RISK OF LOSS

Title and risk of loss passes to Buyer upon delivery of the Goods to a carrier. Buyer assumes all risk of loss of Goods upon such delivery by Seller to the carrier. Seller agrees to package the Goods, put them in the possession of a carrier, make appropriate arrangements for their transportation, and obtain and deliver documents necessary to enable Buyer to obtain possession of the Goods. Seller shall not be obligated to obtain insurance or to prepay transportation costs unless the Contract provides otherwise. Buyer agrees to pay all loading, unloading and other charges incidental to transportation. Seller will attempt to follow Buyer’s shipping instructions but may make reasonable changes thereto. Whether or not Seller pays shipping charges, risk of loss shall pass to Buyer upon delivery of the Goods to a carrier. Breach of this Contract shall have no effect upon this provision controlling the risk of loss. Buyer hereby grants to Seller a lien on and security interest in and to all of the right, title and interest of Buyer in, to and under the Goods, wherever located, and whether now existing or hereafter arising or acquired from time to time, and in all accessions thereto and replacements or modifications thereof, as well as all proceeds (including insurance proceeds) of the foregoing. The security interest granted under this provision constitutes a purchase money security interest under the Michigan Uniform Commercial Code. Buyer hereby authorizes Seller to file such financing statements with respect to such property as Seller shall deem appropriate and Buyer shall take whatever other actions are requested by Seller to perfect and continue Seller’s security interest in such property.

 

8. LIMITED WARRANTIES

Seller’s Limited Warranty, adopted February 1, 2019, is hereby incorporated herein by reference. SELLER MAKES NO OTHER WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE HEREBY SPECIFICALLY DISCLAIMED. In particular, but without limiting the generality of the foregoing exclusion, (i) if the Goods are made according to buyer’s specifications, Seller does not warrant adequacy of such specifications or that the Goods will perform in accordance with such specifications, (ii) if any goods furnished hereunder are made by any supplier other than Seller, Seller does not provide any warranty with respect to such Goods, (iii) Seller does not warrant that the Goods are in compliance with laws of any country, and (iv) if the Goods are modules or assemblies, Seller does not warrant design, design performance, durability or system integration of the modules, assemblies or any components thereof. Seller’s sole obligation under the warranties set forth in Seller’s Limited Warranty will be limited to either, at Seller’s option, replacing or repairing defective Goods or refunding the purchase price paid for such Goods previously paid by Buyer, and Buyer’s exclusive remedy for breach of any of such warranties will be enforcement of such obligation of Seller. These warranties will not extend to ordinary wear and tear or Goods subjected to misuse, abuse, neglect, damage, improper transportation, improper storage, improper cleaning, accident or improper installation or maintenance or which have been altered or repaired by anyone other than Seller or its authorized representative. Seller shall not be liable on any claim for defective Goods, which is not made within thirty (30) days after discovery of defect.

 

9. REMEDIES AND LIMITATION OF LIABILITY

In the event Buyer claims Seller has breached any of its obligations under the Contract, whether of warranty or otherwise, Seller may request the return of the Goods and tender to Buyer the purchase price previously paid by Buyer, and in such event, Seller shall have no further obligation under the Contract except to refund such purchase price upon redelivery of the Goods. No Goods may be returned without Seller’s written request. If Seller requests the return of the Goods, the Goods will be returned by Buyer unless otherwise authorized in writing by Seller. Seller reserves the right to inspect any claimed defect, repair defective Goods or install replacement parts, and perform any adjustment incident to satisfactory operation of the Goods. In the event Buyer claims Seller has breached any of its obligations under the Contract, whether of warranty or otherwise, and Seller has not delivered any Goods to Buyer, Seller may tender to Buyer the purchase price previously paid by Buyer, and, in such event, Seller shall have no further obligation under the Contract except to refund such purchase price previously paid by Buyer. The remedies contained in this and the preceding paragraph shall constitute the sole recourse of Buyer against Seller for breach of any of Seller’s obligations under the Contract, whether of warranty or otherwise. In no event shall Seller be liable for loss of time, inconvenience, commercial loss, incidental, consequential or special damages, including without limitation, lost revenues, profits or recall expenses, nor shall Seller’s liability on any claim for damages arising out of or connected with the Contract or the manufacture, sale, delivery or use of the Goods exceed the purchase price of the Goods previously paid by Buyer to Seller. Any warranty rights which Seller may have relating to any Goods provided by other suppliers will be assigned to Buyer upon request. Seller shall not be liable for failure to perform its obligations under the Contract resulting directly or indirectly from circumstances beyond Seller’s reasonable control.

 

10. INDEMNIFICATION

Buyer shall indemnify Seller against, and hold Seller harmless from, any and all claims and liabilities, including reasonable attorney’s fees, arising out of, connected with, or resulting from the Goods, including but not limited to, the design, manufacturing, selection, delivery, possession, storage, use, operation or disposition of the Goods. Seller’s entire liability for Goods is limited as set forth in paragraph 9 above.

 

11. PATENTS

Buyer shall indemnify Seller against liability, loss, damage or expense in any instance involving alleged violation of patent rights relating to Buyer’s specifications and/or the Goods resulting from those specifications. Buyer shall bear the full burden for all liability, loss, damage or expense in any such instance. Such indemnification of Seller against all liability, loss, damage or expense pursuant to this provision shall include, but is not limited to, litigation expenses, reasonable attorney’s fees, and damages awarded under an adverse judgment or established by way of compromise settlement where both Buyer and Seller have notice of and consent to such compromise settlement.

 

12. CHANGES

Changes in the work to be performed under the Contract may be made only if Buyer submits written instructions for such changes and if Seller accepts those changes in writing. If any such approved changes in drawings, materials, quantities, dates of performance or design of the part, units, tools, or fixtures, in Seller’s sole judgment, increase Seller’s costs, Seller may condition approval of any such change on agreement by Buyer to a price increase to recoup such cost increase, plus a reasonable return.

 

13. CANCELLATION/RESCHEDULE OF PURCHASE ORDERS

A. In the event of any cancellation of all or part of any purchase order by Buyer, Buyer agrees to pay Seller for all reasonable and allocable materials, material management, labor, overhead and general and administrative costs and expenses incurred as a result of any such cancellation, plus a reasonable profit hereby stipulated to be ten percent (10%) of such costs and expenses within thirty (30) days from the date of Seller’s invoice setting forth such costs and expenses. By way of illustration and not limitation, Seller’s costs incurred by reason of Buyer’s cancellation may include the storage costs for the items to be purchased, and costs associated with relocating the production to an alternate source, as well as the costs of unreimbursed and/or unamortized research and development costs, capital equipment, and other property and supplies of Seller needed to produce and which are unique to the Goods.

B. In the event of such cancellation and upon receipt of payment as described above, all completed Goods, assemblies in process, components and any tooling, and equipment owned by Buyer and furnished to Seller under this Contract shall be returned to Buyer in accordance with instructions specified by Buyer.

C. In the event of any cancellation, inventory carrying charges will be assessed at a rate of $20 per pallet/day on the inventory stored until the relevant inventory is disposed of and paid for by Buyer.

D. In the event of any reschedule of delivery of Goods by Buyer the Buyer will be responsible for applicable storage fees for partially produced and fully finished goods. Grand Rapids Chair will hold an order at no charge for a maximum of 14 calendar days. Any order held more than 14 days after the original ship date will be subject to a charge of $20 per pallet/day.

 

14. DISCLOSURE AND USE OF INFORMATION

All non-public, confidential or proprietary information of Seller, including but not limited to specifications, samples, patterns, designs, plans, drawings, documents, data, business operations, customer lists, pricing, discounts or rebates, disclosed by Seller to Buyer, whether disclosed orally or disclosed or accessed in written, electronic or other form or media, and whether or not marked, designated or otherwise identified as “confidential” in connection with the Contract is confidential and proprietary, solely for the use of performing the Contract and may not be disclosed or copied unless authorized in advance by Seller in writing. Upon Seller’s request, Buyer shall promptly return all documents and other materials received from Seller. Seller shall be entitled to injunctive relief for any violation of this Section. Any information owned or developed by Seller, including but not limited to, patents, trademarks, copyrights, know-how and proprietary information, and used for the supply of Goods under this Contract shall remain the sole and exclusive property of Seller. Except as authorized in writing by and on terms acceptable to Seller, Buyer shall have no right to disclose any technical information to any third party or to have any third party make any Goods that use the technical information owned by Seller.

 

15. MATERIAL PRICE INCREASES

Seller’s price quotation shall be subject to pricing of raw materials or other commodities used in the manufacture of Goods as described to Buyer. If any such price shall increase by more than five percent (5%) during the term of the Contract, then the quoted price shall be adjusted on the last day of each month thereafter to reflect the full amount of any such price increase.

 

16. GOVERNING LAW AND FORUM

The formation and performance of the Contract shall be governed by the Uniform Commercial Code, as adopted in the state of Michigan. Any action for breach of the Contract, including any breach of warranty, must be commenced within one (1) year after the cause of action has accrued. This Contract shall not be subject to or governed by the United Nations Convention on Contracts for the International Sale of Goods. Any legal or equitable actions arising out of or relating to this Contract or any other Contract between the parties, shall be brought only in the United States District Court for the Western District of Michigan, or in the district or circuit courts of Kent County, Michigan. Seller and Buyer agree that such court shall have in personam jurisdiction over them.

 

17. TAXES

Unless the Contract provides otherwise, sales, use, occupation, excise and other taxes upon the production, sale or use of the Goods are not included in the price and such taxes or any costs in connection therewith, wherever levied and whether imposed before or after payment of invoice, shall be paid by Buyer.

 

18. MINIMUM PURCHASE REQUIREMENTS

Buyer hereby acknowledges and agrees that the prices set forth in this Contract are contingent upon Buyer’s agreement to purchase the total quantities set forth in the Buyer’s request for quote/proposal. If Buyer fails to purchase at least ninety percent (90%) of the quantities of Goods contained in its request for quote/proposal, Buyer agrees that the pricing on the Goods delivered to Buyer shall be adjusted retroactively to reflect the impact of lower volume on material pricing, labor efficiencies and other cost and expenses of Seller. Buyer hereby agrees to pay Seller such additional sums within thirty (30) days of the date of Seller’s invoice for payment.

 

19. ASSIGNMENT AND DELEGATION

No right or interest in this Contract shall be delegated or assigned by Buyer without the prior written permission of Seller. Any attempt at assignment or delegation shall be void unless made in conformity with this paragraph. Buyer represents and warrants to Seller that any assignee of Buyer’s rights under this Contract shall be in a financial condition and otherwise able to perform all of Buyer’s obligations here under. No assignment of this Contract shall relieve Buyer of its liability under this Contract.

 

20. COMPLIANCE WITH LAW

Buyer shall comply with all applicable laws, regulations and ordinances. Buyer shall maintain in effect all the licenses, permissions, authorizations, consents and permits that it needs to carry out its obligations under the Contract.

 

21. WAIVER

No waiver by Seller of any of the provisions of the Contract is effective unless explicitly set forth in writing and signed by Seller. No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from the Contract operates, or may be construed, as a waiver thereof. No single or partial exercise of any right, remedy, power or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.

 

22. FORCE MAJEURE

The Seller shall not be liable or responsible to Buyer, nor be deemed to have defaulted or breached the Contract, for any failure or delay in fulfilling or performing any term of the Contract when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of Seller including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

 

23. RELATIONSHIP OF THE PARTIES

The relationship between the parties is that of independent contractors. Nothing contained in the Contract shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.

 

24. NO THIRD-PARTY BENEFICIARIES

The Contract is for the sole benefit of the parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of these Terms.

 

25. SEVERABILITY

If any term or provision of the Contract is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of the Contract or invalidate or render unenforceable such term or provision in any other jurisdiction.

 

26. SURVIVAL

Provisions of these terms which by their nature should apply beyond their terms will remain in force after any termination or expiration of the Contract.

 

I. DEFINITIONS

Defect: A product defect means an inadequacy in the materials or finish of the product that either existed at the time the product was received or causes a failure of the product to perform under ordinary use.

Workmanship: Workmanship is the degree of skill with which a product is made or a job done. Workmanship includes quality of paint or stain finish, top coat application, upholstery, and quality of weld joints.

Structural Integrity: The structural integrity is the ability of the product to safely function when in use as it was originally intended.

Wrong Product: If we make an order entry or production error and send you the wrong product, we will replace with the correct item.

 

II. LIMITED WARRANTIES

Subject to the limitations and conditions set forth below, Grand Rapids Chair Company (Seller) provides the following limited warranties for its products:

INDOOR SEATING

  • Steel Seating: 1 year free from finish defects and workmanship failures; 10 years structural integrity in the frame.
  • Aluminum Seating: 1 year free from finish defects and workmanship failures; 10 years structural integrity in the frame.
  • Wood Seating: 1 year free from finish defects and workmanship failures; 5 years structural integrity in the frame.

 

INDOOR TABLE BASES

  • Steel Table Bases: 1 year free from finish defects and workmanship failures, 10 years structural warranty.
  • Cast Iron Table Bases: 1 year free from finish defects and workmanship failures, 10 years structural warranty.
  • Wood Table Bases: 1 year free from finish defects and workmanship failures, 10 years structural warranty.

 

INDOOR TABLETOPS

  • Solid Wood: 1 year free from finish defects and workmanship failures; 10 years structural integrity in the frame.
  • Laminate: Subject to the warranty of the laminate supplier, if any, and to the extent assignable.
  • Solid Surface: Subject to the warranty of the solid surface supplier, if any, and to the extent assignable.

 

OUTDOOR TABLETOPS

  • Metal: 1 year free from finish defects and workmanship failures; 3 years structural integrity in the frame.

 

OUTDOOR TABLE BASES

  • 1 year free from finish defects and workmanship failures; 3 years structural integrity in the frame.

 

OUTDOOR SEATING

  • 1 year free from finish defects and workmanship failures; 3 years structural integrity in the frame.

 

UPHOLSTERY

  • Customer’s Own Material & Leather and Seller’s Graded-in fabrics are subject to the warranty of the supplier, if any, and to the extent assignable.

 

COMPONENT PARTS & FITTINGS

  • The following component parts not manufactured by Seller are covered under a 1 year warranty within normal use scenarios: screws, glides, casters, footrests, plastic brackets, table hooks, Velcro, grommets, wire management, washers, stacking bumpers, purse shelf, foot rings, table-top mechanisms, table-fold mechanisms, and table connectors.
  • All other component parts not manufactured or supplied by Seller come without warranty.
  • By way of example and not in limitation of the foregoing, electrical components are not covered under the Seller’s warranty and are subject to the warranty of the electrical components’ supplier, if any and to the extent assignable.

 

SPECIALS/CUSTOM PRODUCTS

  • If the goods are made according to the Buyer’s specifications, Seller does not warrant adequacy of such specifications or that the goods will perform in accordance with such specifications.

 

III. PROVISIONS APPLICABLE TO ALL SELLER PRODUCTS AND SERVICES

WHAT IS NOT COVERED BY WARRANTY

A. No warranty is made as to the selection, aesthetics, colorfastness, wear, or aging capability of fabrics, fabric treatments, finishes, or filling materials, including, but not limited to fillers such as foam/poly, cotton, and cardboard. Rusting of cast iron is not covered by warranty.

B. Wood has a unique and naturally occurring pattern that can vary greatly. Due to the complex structure of wood, small knots, piths, pores, rings, etc. may appear and add decorative appeal. Variation in finish color due to organic variation in wood is not covered and is expected to occur.

C. Flipping a chair on the top of a table will cause damage to the structural integrity and finish of both products and will accelerate the wear and tear of the tabletop finish and seat finish. Damage caused by flipping chairs on tables is not covered under the warranty.

D. “Stacking” items are susceptible to more wear and tear due to constant stacking; the warranty does not cover seat finish wear due to stacking or scratches/chips in powder coat finish where the legs meet during the stacking process.

E. Solid wood and laminate tabletops must be stored and used in indoor environments with relative humidity in the range of 35% to 50%. Exposure to relative humidity outside this range will cause the product to warp, check, or crack, resulting in loss of warranty coverage.

F. Charges for shipping, handling, installation, or disposal of defective units and/or replacement units unless approved in writing by Seller.

G. These warranties will not extend to ordinary wear and tear or goods subjected to misuse, abuse, neglect, damage, improper transportation, improper storage, improper cleaning, accident or improper installation or maintenance or which have been altered or repaired by anyone other than Seller or its authorized representative.

 

WHO BENEFITS FROM WARRANTY?

A. If you purchase a product directly from the Seller or an authorized dealer (i.e. submit a purchase order, receive an acknowledgment for that order and pay the Seller for the goods received according to the terms of the invoice) for your own use, then you are the Buyer, and you will receive benefits of any applicable warranty described in this document. Only original buyers benefit from this warranty; the warranty is non-transferable.

 

ADDITIONAL INFORMATION

A. Any warranty will begin on the date of shipment to the Buyer, subject to the conditions and limitations noted in this document.

B. At the Buyer’s request the Seller will attempt to match color during any repair or replacement, as long as a sample “product to match” has been shipped to the Seller at the expense of the Buyer. For various technical reasons related to color degradation in UV light and variations arising from the differences in lighting standards at different locations, the Seller does not guarantee that finishes will match.

C. In the event a Buyer would like to match a previous order to a new order, the Buyer must send a physical sample to their Account Manager. Due to continual engineering improvements and modifications, we cannot guarantee each good will be an exact match to their previous order. Seller reserves the right to make changes in design and construction or discontinue products without prior notification.

D. In the event that a product or component is no longer available for any reasons or we have discontinued a particular material, part, or product, then the Seller will have no liability due to the inability to replace any unavailable part. The Seller’s sole responsibility will be to offer an alternative part of reasonably similar performance or in its sole discretion refund the purchase price.

E. Repairs and replacements do not extend any product warranty. In the event of any authorized repairs, the warranty term remains the order original day of shipment.

F. Due to the use of natural materials (wood, steel) and craftsmanship in our products, normal variations may occur from piece to piece. This warranty does not cover such differences, nor are variations from printed or digital images covered.

 

CLAIMS SUBMISSIONS

To file a warranty claim, please contact customercare@grandrapidschair.com or your account manager with the following information:

  • Sales Order #
  • Number of affected units
  • Description of product failure
  • Picture of damage
  • Contact information
  • Date damage was discovered

 

LIMITATIONS AND DISCLAIMERS

SELLER MAKES NO OTHER WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE HEREBY SPECIFICALLY DISCLAIMED. In particular, but without limiting the generality of the foregoing exclusion, (i) if the goods are made according to buyer’s specifications, Seller does not warrant adequacy of such specifications or that the goods will perform in accordance with such specifications, (ii) if any goods furnished hereunder are made by any supplier other than Seller, Seller does not provide any warranty with respect to such goods, (iii) Seller does not warrant that the goods are in compliance with laws of any country, and (iv) if the goods are modules or assemblies, Seller does not warrant design, design performance, durability or system integration of the modules, assemblies or any components thereof. Limited warranty based on 12 hours, 360 day use. Seller’s sole obligation under the foregoing warranties will be limited to either, at Seller’s option, replacing or repairing defective goods or refunding the purchase price paid for such goods previously paid by Buyer, and Buyer’s exclusive remedy for breach of any of such warranties will be enforcement of such obligation of Seller. These warranties will not extend to ordinary wear and tear or goods subjected to misuse, abuse, neglect, damage, improper transportation, improper storage, improper cleaning, accident or improper installation or maintenance or which have been altered or repaired by anyone other than Seller or its authorized representative. Seller shall not be liable on any claim for defective goods, which is not made within thirty (30) days after discovery of defect. The warranty is valid from the date of shipment to the original buyer and is non-transferable. Repair or replacement of goods will not extend the time of the original warranty. Misuse of goods includes without limitation (i) outdoor use of any goods intended for indoor use; and (ii) use of products in unsuitable environments or conditions. Where a product model is covered by a specific warranty for such model, the specific warranty shall govern and any more general warranty which might otherwise apply to the product type shall not apply.  For all warranties, notwithstanding anything else in this warranty to the contrary: depending on the product’s specific warranty, after the third or seventh anniversary of the date of shipment of the goods, Seller’s sole obligation under the foregoing warranties will be limited to either, at Seller’s option, replacing or repairing defective goods with Buyer responsible for the percentage of Seller’s expense for such repair or replacement set forth below, or refunding the percentage set forth below of the purchase price paid for such goods previously paid by Buyer, and Buyer’s exclusive remedy for breach of any of such warranties will be enforcement of such obligation of Seller.

Time frame Percentage of purchase price credited to Buyer

  • 5 Year Warranty Product 10 Year Warranty Product
  • On or after 3rd anniversary but prior to 4th anniversary 50% 100%
  • On or after 4th anniversary but prior to 5th anniversary 25% 100%
  • On or after 7th anniversary but prior to 8th anniversary - 75%
  • On or after 8th anniversary but prior to 9th anniversary - 50%
  • On or after 9th anniversary but prior to 10th anniversary - 25%

 

REMEDIES AND LIMITATION OF LIABILITY

In the event Buyer claims Seller has breached any of its obligations under the contract, whether of warranty or otherwise, Seller may request the return of the goods and tender to Buyer the purchase price previously paid by Buyer, and in such event, Seller shall have no further obligation under the contract except to refund such purchase price upon redelivery of the goods. No goods may be returned without Seller’s written request. If Seller requests the return of the goods, the goods will be returned by Buyer unless otherwise authorized in writing by Seller. Seller reserves the right to inspect any claimed defect, repair defective goods or install replacement parts, and perform any adjustment incident to satisfactory operation of the goods. In the event Buyer claims Seller has breached any of its obligations under the contract, whether of warranty or otherwise, and Seller has not delivered any goods to Buyer, Seller may tender to Buyer the purchase price previously paid by Buyer, and, in such event, Seller shall have no further obligation under the contract except to refund such purchase price previously paid by Buyer. The remedies contained in this and the preceding paragraph shall constitute the sole recourse of Buyer against Seller for breach of any of Seller’s obligations under the contract, whether of warranty or otherwise. In no event shall Seller be liable for loss of time, inconvenience, commercial loss, incidental, consequential or special damages, including without limitation, lost revenues, profits or recall expenses, nor shall Seller’s liability on any claim for damages arising out of or connected with the contract or the manufacture, sale, delivery or use of the goods exceed the purchase price of the goods previously paid by Buyer to Seller. Any warranty rights which Seller may have relating to any goods provided by other suppliers will be assigned to Buyer upon request. Seller shall not be liable for failure to perform its obligations under the contract resulting directly or indirectly from circumstances beyond Seller’s reasonable control.

 

Effective Date: October 14, 2022

GRAPIDS 29983-1 528311v4ND